History

 

   
   
1977  

Our pioneers, 29 independent glass installers, formed a cooperative and joined forces to increase their purchasing power and to offer their services to insurance companies allowing them to compete against G. Lebeau (TCGI), which at the time controlled 70% of the Quebec market.

   
   
1985  

VitroPlus, a new franchiseThe glass installers got together and formed a franchise network called Groupe VitroPlus (GVI). Franchisees owned 50% of the network while the glass distributor Malor Auto Glass owned the other 50%. At the time, franchising helped to standardize the product range, training, and advertising.

   
   
1992  

SPAV the first anti-theft systemThe network then began to diversify its product offering by adding auto accessories and auto-theft prevention systems. In 1992, Groupe VitroPlus was the first network to offer an immobilizer system under the SPAV name to prevent auto theft. The innovation brought the company an annual increase of 40,000 customers. Today, as technology continues to evolve, theft prevention remains an important component of product offering and network services. Meanwhile, the Quebec auto glass replacement industry was preparing for market globalization.

   
   
1995  

PPG Canada, shareholderPPG Canada, the leading glass manufacturer in the world, acquired GVI and Malor Auto Glass. In the years that followed, PPG and VitroPlus combined their operations and distribution centres in Quebec, enabling them to offer VitroPlus customers the highest quality glass in the industry. p>

   
   
2000  

A new lifeA pivotal year in the development of the VitroPlus network, the new management team comprehensively increased its commitment to its business partners so as to instill its business philosophy.

This philosophy served as a springboard for the development of the corporate mission that was redefined as follows: « To provide consumers with the best solutions for their motor vehicles in the areas of prevention and protection using innovative concepts and offering high-quality products and services that combine comfort with security ».

To support this mission properly, Groupe VitroPlus innovated in its marketing strategy by offering greater depth in its products, by redefining business relations with its customers, and, finally, by promoting the development of new technologies.

   
   
2001  

Co-franchising with ZiebartThe first co-franchising program in the automotive sector in Quebec was established between VitroPlus and Ziebart, the global leader in automotive rust proofing, paint protection, and detailing. The network then developed an ongoing training program and improved its customer service to meet the changing needs of consumers.

   
   
2003  

Major shiftThe new management team made firm commitments to its business partners and adopted a new philosophy: create a partnership where everyone wins. AIR MILES® Reward Program VitroPlus/Ziebart became a major partner of the AIR MILES® reward miles program, the leading loyalty program in Canada with a membership consisting of two-thirds of the population in Quebec. Serving our customers VitroPlus and Ziebart developed and implemented continuing professional training for the network staff so as to improve customer service and to best meet the continually changing needs of consumers.

   
   
2004  

New synergy createdPH Vitres d’Autos Inc., the leading glass wholesaler in eastern Canada, and Marc Desmarais became owners of Groupe VitroPlus Inc. This association enabled glass installers to reduce the cost of their products, to improve their services, and to consolidate overhead.

Customers thus benefitted from the availability of larger inventory in Canada, a better installation network, and the best mobile service with 250 service vehicles available across Canada.

New in-store decorVitroPlus/Ziebart also inaugurated new in-store decor, designed to create a more pleasant atmosphere for the consumer.

 

   
   
2005  

Securi-Clear WarrantyVitroPlus/Ziebart launched its new and exclusive Securi-Clear Warranty, which covers any future windshield repairs with no claim to file with the insurance company.

Maillon d'or AwardVitroPlus won its first Maillon d’or award for Franchisor, communications and marketing, large network, awarded by the Conseil québécois de la franchise.

   
   
2006  

Création or Uniban CanadaTo continue to expand its network outside Quebec, the company formed a new holding company, Uniban Canada, to protect the interests of the network and to ensure its strategic development. A new banner, UniglassPlus, was also created in order to provide expertise in automotive glass to customers outside Quebec. For Canadians, Uniban Canada quickly became the preferred solution for processing claims and a truly technological company for all franchisees.

   
   
2007  

Acquisition of the Ziebart Canada master franchiseIn June, Uniban Canada acquired the Ziebart Canada master franchise in addition to the rights of the 28 existing Ziebart franchises outside Quebec. This transaction resulted in the UniglassPlus/Ziebart franchise. The network then had the necessary elements to expand its diversified business model throughout Canada.

   
   
2008  

Franchisor of the yearVitroPlus/Ziebart won the Maillon d’or award for Franchisor of the year, large network, at the annual Conseil québécois de la franchise gala in Quebec.

Franchisee of the year - One point of sale VitroPlus/Ziebart Joliette won the Maillon d'or award for Franchisee of the year, one point of sale.

   
   
2009  

1st pan-Canadian company to recycle windshieldsIn April, VitroPlus/Ziebart and UniglassPlus/Ziebart again showed their innovative ability by becoming the first and only franchise network to recycle windshields in Canada.

Maillon d’or award—Communications/marketingFor the second time, VitroPlus won the Maillon d’or award for Franchisor, communications and marketing, large network, and this thanks to its bold advertising campaigns and its environmental efforts by means of its windshield recycling program. In addition, Jean Foucher, a franchising pioneer and Montreal (Hochelaga) franchisee, won the Recognition Maillon d’or awarded by the Conseil québécois de la franchise.

   
   
2010  

Pay with your AIR MILES®Customers can now exchange their AIR MILES® reward miles for VitroPlus/Ziebart and UniglassPlus/Ziebart products and services.

Maillon d’or award—Franchisee, Community Engagementdécerné par le Conseil québécois de la franchise à Yvon Beaulieu, franchisé de Montréal (Jarry), P.A.T., Pierrefonds, Montréal (Anjou) et Ville Lasalle.

   
   
2012  

Maillon d’or award—Franchisor, InnovationUniban Canada, headquarters, Groupe VitroPlus Inc., won the Maillon d’or for innovation in franchising for creating its technological platform for Insurance Glass Claim Management. Today Uniban Canada is the leading automotive glass claims manager in Canada.

Maillon d’or award—Franchisee, young entrepreneur under 40The Conseil québécois de la franchise awarded the Maillon d’or for a young entrepreneur under 40 to Janick Thériault, VitroPlus/Ziebart Joliette franchisee.

   
   
2013  

Brigade SANSZO, for a better worldSANSZO, co-owner with the One Drop Foundation, markets waterless washing products under the SANSZO name. VitroPlus/Ziebart is proud to launch Brigade SANSZO, an innovative financing program for non-profit organizations, across Quebec. In addition to helping these organizations to raise funds, the program aims to raise awareness of the importance of sound management of our drinking water.

Molson Coors and the Conseil québécois de la franchise (CQF) inducted Joliette franchisee Janick Thériault into the CFQ franchising hall of fame.

   
   
2014  

Creation of the Uniban National League (UNL) – The UNL is an operating model based on healthy competition between sales outlets for the purpose of enhancing and standardizing the quality of customer experience. Supporting this model are an internal training program, mentoring, and motivational activities. The league allows for the development of best industry practices, to the benefit of our customers.

CQF Hall of Fame – The Conseil québécois de la franchise (CQF) inducted VitroPlus franchisor Uniban Canada into the CQF franchising hall of fame

   
   
2015  

Launch of the new VitroPlus/Ziebart logo - The year 2015 marks the completion of the project, begun in 2013, to change the brand positioning to better define the VitroPlus identity. This renewal brings a breath of fresh air to the auto glass dealer network: new signs, building renovations, upgraded showrooms … and more!

Maillon d’or award to a franchisor for innovation Uniban Canada, franchisor of the VitroPlus brand,won the coveted Maillon d’or Franchiseur–Innovation award for creating the UNL operating model. 

VitroPlus announces the end of its partnership with AIR MILES.

 

2016  

Molson Coors and the Conseil québécois de la franchise (CQF) inducte Yvon Beaulieu, co-franchisee of 5 stores in the Montreal region to the CQF Franchise Hall of Fame in recognition of his community involvement.

Launch of the new Auto360® application, exclusive to VitroPlus, which allows you to start your vehicle from anywhere in the world on your smartphone, with no monthly fees.

 

2017  

Official launch of the Germ Defender® product. The only antimicrobial treatment approved by Health Canada in the automotive industry. This exclusive Ziebart® product offers lasting protection against germs for an entire year.